18th May 2013: Testimonial From Dave Williams
Each time I contacted Derry he was professional and very helpful with me. I would certainly recommend your company to others.
Dave Williams
Self Build
Widnes, Cheshire
13th May 2013: Testimonial From Quakers
Work done on time, but it took a while for the lights to be removed from site.
John Housden
Quakers
12th May 2013: We’re Moving Offices In June
Due to growth in our business, next month we will be relocating from Brighton to a new home two miles down the road in Hove. More details soon.
What is a Smart Meter?
In a difficult financial climate, families and business owners need to be able to keep a close eye on their spending. Estimated energy bills can throw a spanner into even the most efficient of books, making it more difficult to monitor your budget when you can only guess at the amount you will be asked to pay next.
30th April 2013: Record Breaking Month At 1Gas
April 2013 is 1Gas’ most successful month so far – we’ve achieved our highest profit in a single month yet. The previous best month has been toppled by more than 20%. In the midst of a slow economic recovery, we’re very pleased with the results. The graph below shows our steady growth in profit since summer 2011.
Testimonial From Newcastle-under-Lyme Council
Dear Derry
All completed satisfactorily.
Many thanks
Jayne Letts
Property Maintenance
Newcastle under Lyme Borough Council
New Introduction Video
Our brand new 1Gas animation video was launched today and we think it’s brilliant. It’s an advert that is now live on our website and also on YouTube. At just over a minute long, it was created to promote the gas connection services 1Gas have to offer, and the benefits we can provide.
The video has been kept clean and simple to understand, with a slightly humorous tone, which we hope reflects the helpful customer service and friendly staff we aim to provide at all times. We hope you enjoy the video and welcome your feedback below.
To watch the video click here: http://youtu.be/y6vhEbvtMiY
Testimonial From Paula Green
Good. The men from Morrison Utility were excellent.
Paula Green
House Owner
Cromer, Norfolk
Business & Commercial UK Gas Suppliers
There are many UK gas suppliers since deregulation of the gas market in the last twenty years or so. This provides welcome competition for customers who seek better service or prices. In this article, the 1Gas team have written a short guide on the different UK commercial and business gas suppliers, and a brief overview of each company.
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50 Testimonials and Counting
Since day one, customer service has been key to the success of 1Gas. It’s a cliché, but it’s true. We haven’t always got it right, and where we’ve been less than perfect we’ve learnt from it.
We believe that customer service should be every part of a company’s existence and in every communication with colleagues, customers, suppliers or engineers. We strive to be a friendly, personal company that will go beyond the call of duty for customers wherever possible.
In 2012, we received 19 testimonials which are on this website. In 2013 in the first 3-4 months we’ve already had 33 additional testimonials. We’ve just crossed the 50 barrier today (52 to be exact) and we’re really pleased with this result. In this situation, we argue that words speak louder than actions thanks to the many kind customers who have spent the time speaking their opinion of us.
Some of the reviews we’ve received for our gas pipe and meter connection services include:
▪ ‘Exceptional service’
▪ ‘Could not have dealt with my order more professionally, nor in a friendlier manner’
▪ ‘Second to none for customer service’
▪ ‘Everything went like clockwork from start to finish. Very professional, helpful, and easy to deal with’
▪ ’1Gas were very co-operative – unusual for utilities providers’
▪ ’1Gas gave me brilliant service, all questions answered quickly and accurately’
We’re not complacent. We’re investing heavily in marketing, staff levels and our website to keep an optimum service at all times. We think we will continue to grow and please many more customers in the coming years. We relish the thought.
Testimonial From Black Sparrow Fife Ltd
Derry was nothing but professional, very polite, helpful and kind. He delivered 100 percent customer care. Thank you, will definitely use your service again.
Shabnam Hussain
Director
Black Sparrow Fife Ltd
New 1Gas Video
In January work started on a new animated video to give new customers an overview of 1Gas, our services, and the benefits of using us. We’re pleased to see the video is nearly completed and will be live soon on our website in the coming days. A sneak peek preview is below. More news coming soon.
Testimonial From Mark Mawford
Excellent service. Dan Carter has been a pleasure to deal with.
Mark Mawford
Great Yarmouth
Anonymous Testimonial
We’ve received another testimonial today. It simply says ‘service good’. We’re pleased to hear it.
Anonymous
New Employee Joins 1Gas Team
Oliver Charles joined the 1Gas team today. He joins us as a Gas Connections Consultant. His experience includes corporate entertainment and events management. Oliver is keen to please customers (and received many testimonials in previous roles), so we think he will be very suited to his new job. Oliver joins Dan Carter, Derry Mulloy, and Richard Hearne in the Gas Connections team. A very warm welcome to 1Gas and we hope you settle in well!
Consumer Energy Debt At Record Levels
A culmination of factors is creating problems for Britain’s household debt levels to gas and electricity suppliers. It’s recently been estimated that money owed to energy companies by domestic consumers could total more than 600 million pounds, with perhaps as many as four to five million owing a balance [an increase of around 6% from last year] and struggling to keep on top of bills. The amount owed has increased by around 25% on the previous year.
Testimonial From Automotive Parts Distribution Ltd
Richard was very helpful and nothing was too much trouble. Personally, for me being a gas novice in the beginning, I feel I am now fully trained and would have no problems doing this again.
Also completing the relevant forms for 1Gas were easy and clear. I did look at other suppliers and soon changed my mind when I started the form filling. Thanks Richard.
Matthew Culliford
General Manager
Automotive Parts Distribution
Testimonial From Lloyds Property Services
Derry gave me brilliant service, all questions answered quickly and accurately.
Very good communication by e-mail and by phone which is essential these days.
Rob Lloyd
Owner
Lloyds Property Services
Anonymous Testimonial
1Gas were very helpful in their efforts to achieve a satisfactory gas installation.
Anonymous
Gas Prices Settle After March Surge
A spike in gas prices during March was almost enough to prompt panic in the market, but as April temperatures finally start to rise and people have been able to turn down that central heating at last, the day-ahead prices beat a welcome retreat earlier this month.
13th April 2013: How Long Does It Take An Engineer To Fit A Gas Meter?
Fitting a gas meter is a skilled job due to natural gas being a dangerous substance; It is highly flammable and explosive. Just one small spark can be enough to cause huge damage and harm to life.
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800% Increase In Website Visitors
Since we launched in February 2010, we have grown tremendously. In the past year alone, staff numbers have risen four fold, new customer enquiries are up 1500% and order volumes have increased by 500%.
To help us achieve this, we have continually been investing in our website and a great customer experience. It’s worked, and we’ve experienced a huge surge in customers visiting our site, mainly from Google. This spike in visits is thanks to advertising and investment.
For the last 30 day period (12th March – 11th April 2013) we’ve seen an 800% increase in website visitors over the same period from 2 years ago in 2011. The future looks bright at 1Gas and we’re growing day by day. We’re excited about new services and marketing initiatives in the near future.
10 Helpful Steps to Obtain a Gas Connection
Fitting a new gas connection isn’t always as straight forward as you might think. That’s why 1Gas exists, to help make the process smoother. In this guide, we’ll offer hints about what we think you need to know to make the process as stress-free as possible.
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Testimonial From B. Thorpe
Dan Carter has been responsible for my order. The service has been good so far and helpful. My only problem is the projected time to complete the installation.
B Thorpe (House Owner)
Braintree, Essex
Comment From 1Gas: We understand your concern regarding the timescale. We are constrained by engineer availability, however we will do what we can to reduce the timescale as much as possible.
How Much Does A New Gas Connection Cost?
There are many factors that affect the cost of a new gas connection. They include, but are not limited to: location, size of gas supply required, number of appliances at site, pressure in the gas mains, distance from the mains to gas meter position, complexity of the works, health and safety issues, number of engineers required and more.
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5 Ideas To Reduce The Cost Of A Gas Connection
Costs for a new gas installation can start at around £300 for a domestic property and can rise up to hundreds of thousands of pounds for larger commercial or industrial sites. Here are some suggestions from the 1Gas team to help keep costs down.
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3rd April 2013: Gas Sales Tactics in the Spotlight Following £10.5m Fine
The gas supplier SSE (previously Scottish & Southern Energy) is in the news headlines today following a large fine which has been issued by the national gas and electricity regulator OFGEM (The Office of Gas and Electricity Markets).
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What Size Gas Meter Do I Need?
Unlike electricity where a small number of meters will accommodate most users’ power consumption needs, there are many different makes, models, and sizes of gas meters specifically designed for the maximum usage a customer requires.
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Why Is A Gas Supply Contract Required Before A Gas Meter Is Fitted?
Installing a gas pipe and a meter is just the first step in being able to obtain a gas supply.
For domestic consumers, where a live gas pipe connection, already exists, it’s normally simply a case of asking a domestic gas supplier (also known as a shipper) for their unit rate prices & standing/daily charge, and a gas meter (which is often free of charge). Domestic supply contracts are usually flexible whereby you can leave for another supplier providing 30 days notice, subject to bills being paid and up to date. An exception might be where a fixed term deal is agreed to fix rates for a longer period of time.
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How Businesses Benefit from using Energy Brokers
Utility bills are rising year on year and when you’re running a business it is vital to make savings wherever you can in order to survive the difficult financial climate. One way to ensure that you are not spending any more than you have to on your business gas is to employ an energy broker.
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Gas Mains And Connection Service Pipe Materials
As gas comes ashore in Great Britain from a gas field (such as the North Sea or Morecambe Bay) it will enter a natural gas processing plant where the gas is purified. The gas is cleaned and contaminants such as water, sulphur and mercury are removed so that it can then be safely distributed around the country to homes, factories and offices. Processing plants in the UK include: Rampside (Barrow-in-Furness), Easington (East Riding), Bacton (Norfolk), and Theddlethorpe (Lincolnshire).
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2012 – 2013 Trading Results
The trading year of 1Gas was completed at the end of March and we’re pleased the provisional results. We’re still a young business but showing strong growth each year. In our third full year trading, we have continued to achieve consecutive improvement on the previous years. Turnover in the last financial year was 394% higher than 2011-2012. Gross profit also went up and rose by an impressive 388% for the same period. The outlook is positive and we expect to see continued growth in the next financial period thanks to our investments in marketing and new staff.
27 March 2013: Testimonial From G Pyrah
Dan was on the case speedily at all times. He understood exactly what was wanted (new connections are by no means all the same) and went out of his way to make sure he could bring the job in within my time-frame and budget. Thanks Dan.
G Pyrah
London
New Marketing Campaign in Progress
As 1Gas continues to grow, we are always looking for more ways to reach greater number of customers and more easily communicate the benefits of using us. We’re a friendly personal team who strive to deliver top notch service. To help us deliver our message, we’ve commissioned a new marketing campaign which should launch in the next month. We’re impressed with the previews and can’t wait to see the final version which we will be sharing on our website.
Cold Snowy March Causing Low UK Gas Reserves
Could we be running out of gas? The unprecedented cold UK March is having all kinds of impacts: tourism, farming, the economy, and no doubt, gas supplier profits too. The unpredictable British weather strikes again. Only a year ago at this time of year, Britain was bathed summer-like temperatures in the low 20s celsius. Britons were on beaches soaking up the sun enjoying the end of winter, even in northern Scotland, where all-time records were broken. By contrast, mother nature is creating a very different March in 2013.
Gas Meter Boxes Guide
Where a gas meter is required and in an external location, a meter housing (also known as a box or kiosk) is required. This is for two primary reasons, to protect the gas meter from the weather and to help secure it from being tampered with or damaged.
Why Do Gas Connections Take A Long Time?
How long should a gas connection take? A week, a few weeks, a month, a few months?
Gas connections are complex and the truth is that some individuals, companies, charities, and organisations are surprised at the length of time involved and the apparent hurdles to jump over. There is often pressure to get gas connected to a property as quickly as possible. The fastest gas could be connected to a house is around 6 weeks from start to finish. Getting gas connected to a commercial property such as a shop, office, restaurant or take away can take 2-3 months in total. We’ll talk you through below the steps to obtaining a new gas pipe and meter below.
How to Save on Your Business Gas
In order to run a successful business it is important to be aware of every single expenditure, and to constantly seek ways to reduce your costs wherever possible. Business gas prices are still on the rise, which is leading to an increasingly competitive marketplace for suppliers.
Testimonial From Auditel
There was a slight hiccup with the fitting of the meter 1Gas got it sorted as quickly as they could. On the whole we were very pleased with their service.
Jas Kaur
Director
THI Consulting Ltd T/A Auditel
www.auditel.co.uk/jaskaur
1Gas Welcomes Dan Carter
We’re pleased to welcome a new member of staff to our team. Dan Carter joins us a Gas Connections Consultant assisting customers with all type of gas pipe and meter requests.
Dan previously worked for Tesco, and has a wealth of experience in the entertainment industry (including bars and restaurants), building trade, removals, sales, and customer service.
Dan is originally from London, but more recently has relocated from the Isle of Wight to Sussex. In his spare time Dan plays football for a local team, and enjoys spending time with his young family.
Testimonial From Mrs Richmond
Mine was a very difficult job as the position of the gas pipe was hard to locate. However the sub contractors persevered and there was an eventual happy outcome. I was supported at all times by Derry Mulloy and I have been extremely happy with the service provided.
Mrs R Richmond
Wakefield, Yorkshire
Symptoms of Carbon Monoxide Poisoning
Carbon monoxide is produced when fuel such as gas or wood is not burned properly, perhaps due to a faulty appliance. It is difficult to detect because it has no smell or colour, but if it is inhaled it inhibits your blood’s ability to carry oxygen around your body and can kill.
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Happy Birthday 1Gas
1Gas is 3 years old after celebrating our birthday on 16th February. We’re very excited about entering our fourth year trading. We’ve seen strong growth which is continuing and it makes us very proud given the current tough economic conditions. Many thanks to all our customers.
What’s the difference between a kW (kilowatt) and kWh (kilowatt hour)?
Ever wondered what the difference is between a kilowatt and a kilowatt hour? You’re not alone. We’ll start by making it really simple and look at the components of the words themselves. Just like a kilogram is 1000 grams, the ‘kilo’ in kilowatt stands for 1000, so there are 1000 watts in a kilowatt. The ‘watt’ is the unit of power named after the Scottish inventor and scientist James Watt.
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Testimonial From Darlington Borough Council
1Gas has worked for us on several projects and they have all been done with a high level of professionalism and within an efficient time scale.
Andrew Moses
Technical Surveyor
Darlington Borough Council
Testimonial From Monarch
The gas connection pipe and meter relocation works have been completed and are to my satisfaction, thank you for your help.
Pauline McMahon
Facilities Contract Co-ordinator
Monarch Aircraft Engineering
How to Lower Your Gas Bill – Part 2
As winter rolls on many people are noticing the pinch of paying higher bills as they try to keep warm. But there are things that you can do to keep your gas consumption at a minimum. Here’s our second instalment of top tips that can help you save money on your gas bill.
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Testimonial From Express Bifolding Doors Ltd
Excellent service to our needs.
C E Wood
PA to MD
Express Bifolding Doors Ltd
Testimonial From County Metal Works
Mr Mulloy, thank you for a fantastic service.
Savo Gnjatovic
County Metal Works Ltd
www.countymetalworks.co.uk
Testimonial From Gill Kay
Thank you for all you have done for us in getting gas. Today National Grid arrived and installed a gas connection. We are now looking forward to getting central heating installed and being warm in these freezing temperatures. We could not have done this without your help and are so grateful to you.
Derry was fantastic. We didn’t think we could get gas, as National Grid has no record of the pipe on our land, but Derry found records of the pipe and we are now connected. Derry certainly went the extra mile to help us and we are so grateful to him for getting us a gas supply.
Gill and Ruth - Milnthorpe, Cumbria